Sun, Jun 1, 2025
[Archive]
.png)
Volume 6, Issue 2 (6-2020)
jhehp 2020, 6(2): 77-82 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Ghanbari R, Kalhor R, Mousazadeh M, Naderi S, Moosavi S, Mohammadi E. The Correlations between Emotional Intelligence, Conflict Management Strategies, and Communication Skills of the Environmental Health Personnel in the Health Centers affiliated to Qazvin University of Medical Sciences in Qazvin, Iran. jhehp 2020; 6 (2) :77-82
URL: http://jhehp.zums.ac.ir/article-1-272-en.html
URL: http://jhehp.zums.ac.ir/article-1-272-en.html
Reza Ghanbari1 
, Rohollah Kalhor2 , Milad Mousazadeh3 , Shirin Naderi4 , Saeideh Moosavi5 , Ehsan Mohammadi *5
, Rohollah Kalhor2 , Milad Mousazadeh3 , Shirin Naderi4 , Saeideh Moosavi5 , Ehsan Mohammadi *5
1- Department of Environmental Health Engineering, School of Health, Qazvin University of Medical Sciences, Qazvin, Iran.
2- Social Determinants of Health Research Center, Research Institute for Prevention of Non-Communicable Diseases, Qazvin University of Medical Sciences, Qazvin, Iran.
3- Student Research Committee, Qazvin University of Medical Sciences, Qazvin, Iran.
4- Director of Environmental Health Department, Health Center of the Province, Qazvin University of Medical Sciences, Qazvin, Iran.
5- Department of Occupational Health Engineering, Faculty of Health, Qazvin University of Medical Sciences, Qazvin, Iran.
2- Social Determinants of Health Research Center, Research Institute for Prevention of Non-Communicable Diseases, Qazvin University of Medical Sciences, Qazvin, Iran.
3- Student Research Committee, Qazvin University of Medical Sciences, Qazvin, Iran.
4- Director of Environmental Health Department, Health Center of the Province, Qazvin University of Medical Sciences, Qazvin, Iran.
5- Department of Occupational Health Engineering, Faculty of Health, Qazvin University of Medical Sciences, Qazvin, Iran.
Abstract: (7989 Views)
Background: This study aimed to determine the correlations between the emotional intelligence, conflict management strategies, and communication skills of the environmental health personnel of the health centers of Qazvin University of Medical Sciences, Iran.
Methods: This cross-sectional study was conducted on 116 environmental health personnel in 2018, who were selected via census sampling. Data were collected using Shring’s emotional intelligence scale, Burton's communication skills scale, and the conflict management scale. Data analysis was performed in SPSS version 18 using descriptive statistics, Pearson’s correlation-coefficient, t-test, and ANOVA.
Results: The emotional intelligence of the personnel had significant, direct correlations with verbal and feedback skills (P < 0.05). Verbal skills were prominent in the evaluated environmental health personnel. Emotional intelligence and communication skills were relatively favorable in the personnel. In addition, the results of the Scheffe’s test indicated a significant difference between the personnel with bachelor’s and master’s degrees.
Conclusion: In order to improve the emotional intelligence and communication skills of environmental health personnel, it is essential to design proper educational interventions and develop educational packages.
Methods: This cross-sectional study was conducted on 116 environmental health personnel in 2018, who were selected via census sampling. Data were collected using Shring’s emotional intelligence scale, Burton's communication skills scale, and the conflict management scale. Data analysis was performed in SPSS version 18 using descriptive statistics, Pearson’s correlation-coefficient, t-test, and ANOVA.
Results: The emotional intelligence of the personnel had significant, direct correlations with verbal and feedback skills (P < 0.05). Verbal skills were prominent in the evaluated environmental health personnel. Emotional intelligence and communication skills were relatively favorable in the personnel. In addition, the results of the Scheffe’s test indicated a significant difference between the personnel with bachelor’s and master’s degrees.
Conclusion: In order to improve the emotional intelligence and communication skills of environmental health personnel, it is essential to design proper educational interventions and develop educational packages.
Type of Study: Original Article |
Subject:
Occupational and Industrial Health
Received: 2019/11/7 | Accepted: 2020/02/27 | Published: 2020/06/30
Received: 2019/11/7 | Accepted: 2020/02/27 | Published: 2020/06/30
References
1. Mafi L, Asefzade S. Association of Emotional Intelligence and Communication Skills with Patients in Nurses. J Qazvin Univ Med Sci. 2014; 18: 34-40.
2. Mosadegh Rad AM. The Relationship of Emotional Intelligence and its Dimensions on Communication Skills among Emergency Unit Nurses. Hosp. 2015;14(3): 67-74.
3. Vatankhah S, Raeisi P, Kalhor R. Correlation Between Emotional Intelligence (Ei) with Conflict Management Strategies in Managers of Qazvin Teaching Hospitals, 2007. J Health Administration. 2008; 11(32): 41-6.
4. Mortazavi S, Mehraban H. The Relationship between Communication Skills in Teachers and Administrators Organizational Commitment. J Humanit Soc Sci. 2004; 4(16): 124-44.
5. Nouri N, Moeini B, Karimi Shahanjarini A, Faradmal J, Ghaleiha A, Asnaashari M. Relationship between Emotional Intelligence and Communication Skills among High School Students in Hamadan Based on the Theory of Social Support. J Educ Community Health. 2014; 1(3): 38-46. [Crossref]
6. Safavi M, SM ML, Lotfi R. Correlation between Emotional Intelligence and Socio-Emotional Adjustment in Pre-University Girl Students in Tehran in 2008. Pajoohandeh J. 2010; 14(5): 255-61.
7. Sobhaninejad M, Yoozbashi A. Emotional Intelligence and Management in Organization. Tehran: Yastaroon Publications. 2008.
8. Chan JC, Sit EN, Lau W. Conflict Management Styles, Emotional Intelligence and Implicit theories of Personality of Nursing Students: a Cross-Sectional Study. Nurse Educ Today. 2014; 34(6): 934-9. [Crossref]
9. Pooya A, Barfoei HR, Kargozar N, Maleki F. Relationship between Emotional Intelligence and Conflict Management Strategies. Res J Recent Sci. 2013; 2(7): 37-42.
10. Raeisi P, Kalhor R, Azmal M. Correlation between Emotional Intelligence and Communication Skills in Managers in Educational Hospitals of Qazvin. J Qazvin Univ Me Sci. 2010; 13(4): 57-62.
11. Aliasgari M, Farzadnia F. The Relationship Between Emotional Intelligence and Conflict Management Styles among Teachers. Interdiscip J Contemp Res Bus. 2012; 4(8): 555-62.
12. Ramos N, Recondo O, Enriquez H, Díaz NR, Pérez OR, Anchondo HE. Practica La Inteligencia Emocional Plena: Mindfulness Para Regular Nuestras Emociones. Editorial Kairós; 2012.
13. Keshtkaran A, Hatam N, Rezaee R, Lotfi M. Relationship between Emotional Intelligence with Conflict Management Strategies among Educational and Research Managers of Shiraz University of Medical Sciences. Hakim Res J. 2012; 14(4): 211-8.
14. Amraei M, Ashrafi RH, Papi A, Bahrami S, Samuei R. The Relationship Between Emotional Intelligence and Communication Skills of Librarians in Isfahan University and Isfahan University of Medical Sciences. Health Inf Manag. 2011; 8 (21): 662.
15. Yousefi F. The Relationship between Emotional Intelligence and Communication Skills in University Students. Dev Psychol (J Iran Psychiatry). 2006; 3(9): 5-13.
16. Rostami R, Shahmohamadi K, Ghaedi G, Besharat MA, Akbari Zardkhaneh S, Nosratabadi M. Relations among Self-Efficacy, Emotional Intelligence and Perceived Social Support in University Students. Horiz Med Sci. 2010; 16(3): 46-54.
17. Afzalur Rahim M, Psenicka C, Polychroniou P, Zhao JH, Yu CS, Anita Chan K, et al. A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. Int J Organ Anal. 2002; 10(4): 302-26. [Crossref]
18. Fahim Diein H. Relationship between Emotional Intelligence and Communication Skills with Strategies to Manage Conflict between Training Managers and Executive School Iran’s Physical Education University-Presentation Template: Phd Thesis]. Tehran, Azad Univ Branch Res Sci. 2004. [Persian].
19. Kalhor R. Relationship between Emotional Intelligence with Conflict Management Strategies in the Teaching Hospital of Qazvin. J Health Administration. 2007; 11(32): 48.59.
20. Gardner WL, Fischer D, Hunt JGJ. Emotional Labor and Leadership: a Threat to Authenticity? Leadersh Q. 2009; 20(3): 466-82. [Crossref]
21. Goleman D. Working with Emotional Intelligence. New York: Bantam Books; 1998. [Crossref]
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
© 2024 The Author(s)
