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| Post date: 2024/04/9 |
We strive to maintain a high standard of quality and transparency in our publication process. If you need to submit a complaint or an appeal, please follow the guidelines outlined below:
Complaint Submission:
Please note that submitting a complaint or an appeal should be considered a serious step and should only be undertaken if you believe there are significant issues with the published content or the editorial process.
Complaint Submission:
- Prepare a detailed description of your complaint, clearly stating the issue(s) you wish to address.
- Include relevant supporting documents such as manuscripts, correspondence, or any other evidence related to your complaint.
- Address your complaint to the Editor-in-Chief and send it to the following email address: jhehp
zums.ac.ir - Use "Complaint Submission" as the subject line of your email for easy identification.
- Please ensure that your complaint adheres to ethical guidelines, is respectful in tone, and focuses on specific concerns related to the publication process.
- If you wish to appeal a decision made by the JHEHP editorial team, carefully review the reasons for rejection or any other decision provided to you.
- prepare a clear and concise appeal letter, addressing each point raised by the editorial team in a respectful manner.
- Include any additional information, data, or arguments that support your appeal.
- Address your appeal to the Editor-in-Chief of JHEHP and send it to the abovementioned email address: jhehpzums.ac.ir.
- Use "Appeal Submission" as the subject line of your email for easy identification.
- After receiving your appeal or complaint, the JHEHP editorial team will acknowledge the receipt of your email within a reasonable timeframe.
- The team will thoroughly review the provided information and investigate the matter objectively.
- A response regarding the outcome of the investigation will be sent to you via email within a reasonable timeframe.
- The decision made by the JHEHP editorial team regarding your complaint or appeal will be final.
Please note that submitting a complaint or an appeal should be considered a serious step and should only be undertaken if you believe there are significant issues with the published content or the editorial process.
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