en Health Promotion Health Promotion پژوهشي Original Article <p style="text-align: justify;"><span style="font-size:14px;"><span style="font-family: times new roman;"><strong>Background;</strong> Measuring patients&rsquo; satisfaction shows the efficacy of care providers to meet patients&#39; expectations and supplies the valuable data for health policy makers. This study was conducted to assess patients&rsquo; satisfaction from hospital services and its relationship with responsiveness.<strong>Methods; </strong>This cross-sectional study was carried out at Zanjan University of Medical Sciences in 2013 -2014. A total of 486 were selected and World Health Survey (WHS) questionnaire data was used.<br> <strong>Results; </strong>Most of the inpatients (76. 4 %) and more than half of outpatient (54.2 %) rated overall hospitals services at level of average and high satisfaction. The most favorable dimension in terms of patients&#39; satisfaction was quality of care from both group patients point of view. There was statistically significant relationship between responsiveness domains and patients&#39; satisfaction (<em>p</em> < 0.01). The findings of this study showed that the majority of inpatients and half of outpatients were overall satisfied with hospitals services.<br> <strong>Conclusion;</strong>Both inpatients and outpatients were satisfied with quality of delivered care, but there was low satisfaction from participation in decision- making for inpatients and access to services in outpatients.</span></span></p> Patients’ satisfaction, Responsiveness performance, Educational hospital,Inpatients and outpatient services, Zanjan 227 236 http://jhehp.zums.ac.ir/browse.php?a_code=A-10-40-3&slc_lang=en&sid=1 Ali Mohammadi ali@zums.ac.ir 10031947532846009363 10031947532846009363 No Department of Public Health, School of Public Health, Zanjan University of Medical Sciences, Zanjan, Iran. Hossein Masoumi Jahandizi hmjfh@zums.ac.ir 10031947532846009364 10031947532846009364 No Department of Public Health, School of Public Health, Zanjan University of Medical Sciences, Zanjan, Iran. Koorosh Kamali drkamali@zums.ac.ir 10031947532846009365 10031947532846009365 Yes Department of Public Health, School of Public Health, Zanjan University of Medical Sciences, Zanjan, Iran.